Clarity. It's all about the clarity of the information provided to the learner. Whether you are teaching a dog to walk nicely on a leash, coaching a gymnast to vault through the air, or teaching an employee how to file a monthly report, what you say--and don't say--matters a lot.
Penny teaches Theresa and her family to have calm discussions.
Prozac puts Theresa in timeout if he thinks she's being unclear.
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